Information Technology Geared For Your Business

The very nature of our business requires high availability servers, networking, internet and telephony technologies. Many years ago, our clients, contacts and the community began asking for a “peek behind the curtain” so we began to leverage our IT resources to come to their aid.

Services include:

  • Server setup and maintenance
  • Computer setup and maintenance
  • Networking design and deployment
  • WiFi analysis and improvement
  • Anti-virus proactive monitoring and maintenance
  • PCI and HIPAA compliance assistance
  • Computer and Server updating and patching
  • High availability phone systems
  • System redundancy, disaster preparedness and recovery

Telephone System Features

User Features

  • Account Codes
  • ANI/CLI Customizations
  • Anonymous Call Rejection
  • Authentication by Digest
  • Busy Lamp Field
  • Call Forwarding
    • Call Forwarding Always
    • Call Forwarding Busy
    • Call Forwarding No Answer
    • Call Forwarding Not Reachable
    • Find Me (multiple numbers)
    • Sync with Server
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
    • Automatic Recording
    • Supervising Mode
    • Silent Monitoring
  • Call Notify
  • Call Pick Up
    • Call Pick Up Department
    • Call Pick Up Domain
    • Directed Call Pickup
  • Call Recording
  • Call Return
  • Call Status (Real-time in User Portal)
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • CDRs
  • Charge or Billing Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
    • Convene Conference
    • Invite Attendees
    • Multiple Conference Rooms
    • Scheduled/Instant Conference
    • Web-based Setup
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • Do Not Disturb
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via XMPP or SIP SIMPLE)
  • Intercom
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Message Waiting Indicator
  • Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
  • Phone Status
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Simultaneous Ring
  • Shared Call Appearance
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
    • Default Greetings
    • Customizable Greetings
    • Name Recording
    • Email Notification
    • Voicemail Forwarding
    • Forwarding to Email
    • User Portal (View, Save Delete)
    • Voice Messaging Group
    • Voice Messaging Call Back
  • Web User Portal
    • Contact List with Presence
    • Click to Call
    • Inbound Call Handling Rules
    • Screen Pops
    • Messaging

Group Features

  • ACD
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendant
    • Chained Auto Attendants
  • Barge In
  • Business Trunking
  • Call Intercept
  • Call Park
    • Directed
    • Dynamic
  • Calling Group ID Deliver
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Configurable Directories
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Listen In
  • Office Manager Portal (Web portal)
    • Active Calls
    • Auto Attendant Designer
    • Call Records
    • Call Statistics
    • Conference Bridge Configuration
    • Device provisioning
    • Moves, Adds, Changes
    • Music on Hold Upload
    • Queue Management
    • Voicemail Management
  • Night Mode
  • Paging
  • Simultaneous Ring (group)

System Features

  • Custom Integrations
    • Salesforce Adapter
    • Virtual Office Control Panel
    • Hospitality and Hotel Systems (PMS)
    • Click-to-Call from WordPress and other CMS
  • Fault Tolerant
    • Active-Active Architecture
    • Geo-distributed
    • Highly Scalable
    • Rolling and Hitless upgrades
  • Security and Fraud Detection
    • Auto Block Failed Registrations
    • Auto Block SIP Port Scanning
    • Auto Block Promiscuous SIP Devices
    • Velocity Filter for Bad Digits
  • Device Provisioning
    • Customized Directories
    • Domain and Device Overrides
    • MAC Management
    • Remotely Triggered Updates
    • Supports Major SIP Phones
    • Zero Touch Device Configuration
  • Regulatory Compliance
    • 911 Emergency Calling Solution
    • CALEA (lawful intercept)

Call us today to discuss – 830.522.3163

Let us take care of your call center needs, and together we can achieve your company objectives.